GS Refund and Cancellation Policy

General Refund Position

Genuine Sugar Mummies provides digital access, admin support, app package unlocks, GS AI access, and optional direct connection support. Because many services begin immediately after approval, refunds are reviewed carefully and are not automatic.

• Every refund request must include the correct transaction ID.
• Refund requests must be sent through official support channels.
• Admin may ask for account email, package name, payment number, and payment date.
• Approved package access, used app features, or started direct support may reduce refund eligibility.

When a Refund May Be Considered

• You paid the correct official number but the payment was not credited or reviewed.
• You paid twice for the same package by mistake and can provide both transaction IDs.
• You paid the wrong package amount and contacted support before activation.
• Admin rejects a payment or package request before access or support begins.
• A technical issue prevents access and cannot be resolved after support review.

When Refunds May Not Apply

• Package features were already approved, unlocked, and used.
• Direct connection support already started through Admin Mary G.
• GS AI access was activated and used.
• You paid a fake page, wrong number, stranger, or unofficial account.
• You changed your mind after activation or after support work had already started.
• Your account was suspended for fake details, harassment, unsafe behavior, or rule violations.
• You expected a guaranteed relationship, which GS does not promise.

Cancellation Policy

You may cancel a request before it is approved or before support work starts. Once package access, direct connection support, GS AI access, or admin processing begins, cancellation may not reverse the service already provided.

• Cancel early by contacting Admin Mary G with your transaction ID.
• State the package or service you want cancelled.
• Include your app account email if the payment was linked to the GS App.
• Wait for admin confirmation before assuming the cancellation is complete.

Payment Mistakes

If you paid the wrong amount, selected the wrong package, used the wrong account email, or pasted the wrong transaction ID, contact support quickly. Some mistakes can be corrected before activation.

• Do not submit repeated payment requests with fake transaction IDs.
• Do not delete payment messages before admin review.
• Do not send another payment before support checks the first issue.
• If you paid by M-Pesa, confirm you used the number Admin Mary G gave you.

Fake Page Payments

If you paid a fake page or impersonator, GS may not be able to refund money that never reached the official service. However, you should still report it so other users can be warned.

• Save the fake page link, number, and screenshots.
• Report the payment to your mobile money provider.
• Submit a scam report to Admin Mary G.
• Use only official GS payment instructions next time.

How Long Reviews Take

Refund and cancellation reviews depend on the payment network, transaction details, account status, and whether the service was already activated. Admin Mary G may respond faster through Telegram during support hours.

• Support hours: 7 days, 8 AM to 10 PM EAT.
• Urgent payment mistakes should be reported immediately.
• Network reversal timelines depend on the mobile money provider.

Official Support Links