Genuine Sugar Mummies Kenya Refund and Cancellation Policy

General Refund Position

Genuine Sugar Mummies Kenya provides published profiles, admin support, and introductions through Admin Mary G. Because many services begin as soon as admin confirms approval, the team reviews refunds carefully. Importantly, refunds do not happen automatically.

• Every refund request must include the correct transaction ID.
• Members must send refund requests through official support channels only.
• Admin may ask for your account email, package name, payment number, and payment date.
• An introduction that Admin Mary G already arranged or started may reduce refund eligibility.

When a Refund May Apply

• You paid the correct official number but admin did not receive or review the payment.
• You paid twice for the same package by mistake and can provide both transaction IDs.
• You paid the wrong package amount and contacted support before admin activated your account.
• Admin rejected your payment or package request before any access or support began.
• A technical issue blocked access and support could not resolve it after review.

When Refunds May Not Apply

• Admin Mary G already arranged and delivered the introduction.
• Direct connection support already started through Admin Mary G.
• You already activated and used your GS AI Support access.
• You sent payment to a fake page, wrong number, stranger, or unofficial account.
• You changed your mind after activation or after support work already started.
• Admin suspended your account for fake details, harassment, unsafe behavior, or rule violations.
• You expected a guaranteed relationship, which GS does not promise under any circumstances.

Cancellation Policy

You may cancel a request before admin approves it or before support work starts. However, once Admin Mary G begins the introduction or admin processing, cancellation may not reverse the service already provided.

• Cancel early by contacting Admin Mary G with your transaction ID.
• Clearly state the package or service you want cancelled.
• Include your app account email if the payment links to the app.
• Wait for admin confirmation before assuming the cancellation is complete.

Payment Mistakes

Contact support quickly if you paid the wrong amount, selected the wrong package, used the wrong email, or pasted the wrong transaction ID. Importantly, some mistakes can still be corrected before activation happens.

• Do not submit repeated payment requests with fake transaction IDs.
• Do not delete payment messages before admin finishes the review.
• Do not send another payment before support checks the first issue.
• If you paid by M-Pesa, confirm you used the exact number Admin Mary G gave you.

Fake Page Payments

If you paid a fake page or impersonator, GS cannot refund money that never reached the official service. However, you should still report the incident so other members receive a warning.

• Save the fake page link, number, and all screenshots immediately.
• Report the payment to your mobile money provider as soon as possible.
• Submit a scam report directly to Admin Mary G.
• Use only official GS payment instructions for all future transactions.

How Long Reviews Take

Refund and cancellation review times depend on the payment network, transaction details, and account status. In addition, whether admin already activated the service also affects the timeline. Admin Mary G typically responds faster through Telegram during support hours.

• Support hours run 7 days a week, from 8 AM to 10 PM EAT.
• Report urgent payment mistakes to Admin Mary G immediately.
• Network reversal timelines depend entirely on the mobile money provider.

Official Support Links