Genuine Sugar Mummies Privacy Policy

1. Our Commitment to Privacy

Genuine Sugar Mummies, also called GS, values privacy, safety, and trust. We collect only the information needed to provide our website, GS App, GS AI, verification, support, package unlocks, payment confirmation, and connection services.

We do not sell your personal information. We use your information to operate the platform, support users, prevent fraud, verify accounts, manage paid packages, and improve safety.

2. Information We May Collect

3. How We Use Your Information

• Create and manage GS App member accounts.
• Display member profiles where allowed by your settings.
• Process verification requests manually.
• Confirm payments and activate packages.
• Unlock app features, GS AI access, and direct support benefits.
• Send account alerts, support replies, package reminders, and service updates.
• Help Admin Mary G respond to users and resolve issues.
• Prevent scams, fake accounts, impersonation, and payment abuse.
• Improve the website, app, AI support, and user experience.
• Comply with safety, legal, and platform protection needs.

4. GS App Privacy

The GS App may store and display member information such as profile photo, category, location, preferences, profile details, package status, verification status, alerts, messages, support tickets, and activity records.

Some app features, such as phone number reveal, messaging limits, matches, and package actions, depend on approved package status and admin controls.

5. GS AI Privacy

GS AI may process your questions and conversation context to answer questions about GS services, app downloads, packages, safety, profile improvement, and Admin Mary G support routes.

Do not submit sensitive documents, private IDs, payment secrets, or personal passwords into GS AI chat. Verification documents and transaction IDs should be submitted only through approved app, support, or Admin Mary G channels.

6. Payment and Transaction Privacy

When you pay for a package, GS may collect transaction details needed to confirm payment and activate your service. This may include transaction ID, package name, payment phone number, payment method, amount, date, and approval status.

Airtel Money Kenya may be available through 0738871048. For M-Pesa, always ask Admin Mary G for the current official M-Pesa number before sending. Do not send money to random pages, fake agents, or copied numbers.

7. Verification Documents

Verification is manual. If you submit a selfie, ID, passport, or phone number for verification, GS uses it to review identity, reduce fake accounts, protect users, and decide whether verification should be approved.

Verification information is handled carefully and should not be submitted through public comments or public pages.

8. When Information May Be Shared

GS may share limited information only when needed to provide the service, protect users, confirm payment, respond to support, comply with lawful requests, or prevent fraud.

We may share information with service providers such as hosting, email, app infrastructure, analytics, payment confirmation routes, or support systems where necessary. These providers are expected to protect information according to their own policies and applicable law.

9. Safety, Fraud Prevention, and Moderation

We may review account activity, payment activity, profile content, messages, reports, and verification details to detect scams, fake profiles, impersonation, harassment, abuse, suspicious payments, or misuse of GS services.

Accounts may be hidden, restricted, suspended, or banned if they appear unsafe, false, abusive, fraudulent, or harmful to the platform.

10. Third-Party Links

The website may link to Telegram, app downloads, payment providers, Trustpilot, Google, or other third-party services. GS is not responsible for privacy practices, outages, fees, terms, or changes made by third-party platforms.

Always confirm that you are using official GS links before sharing information or sending payment.

11. Data Retention

GS keeps information for as long as needed to provide services, manage accounts, support users, verify payments, protect safety, resolve disputes, prevent fraud, and comply with legal or operational requirements.

If you request account deletion, some records may still be retained where needed for payment records, fraud prevention, dispute handling, or lawful obligations.

12. Cookies and Website Analytics

The website may use cookies or similar tools to improve performance, remember preferences, protect security, understand visits, and improve pages. You can manage cookies through your browser settings.

13. Your Privacy Rights

Depending on your location and applicable law, you may request access, correction, restriction, deletion, or review of your personal information.

• Request correction of inaccurate account details.
• Request account or profile deletion.
• Ask how your payment or package data is used.
• Ask for verification status review.
• Report misuse of your photos or profile information.
• Request help with privacy or safety concerns.

14. How to Request Deletion or Support

To request deletion, correction, privacy review, or support, contact Admin Mary G through official support routes. You may be asked to confirm ownership of the account before changes are made.

15. Updates to This Policy

GS may update this Privacy Policy when services, app features, AI features, payment methods, support routes, or legal requirements change. Continued use of GS services after updates means you accept the latest Privacy Policy.