User Privacy and Personal Data Rights
Data Deletion Request:Account and File Removal
You can ask us to remove your public profile,photos,account information,or other personal data that we no longer need or are not authorised to retain. We process valid requests free of charge,subject to identity checks and lawful retention requirements.
Last reviewed:September 2026
Request website delisting or data removal
If your profile,photo,story,or other personal information appears on the public website,you can ask us to remove it. Send the request from the email address connected to the account where possible. If that is not possible,provide enough non-sensitive information for us to locate the record and verify that the request is yours.
- Send an email to admin@genuinesugarmummies.co.kewith Data Deletion Requestas the subject.
- Identify the profile,account,email address,or specific item you want removed.
- Tell us whether you want a full account deletion,public delisting,or removal of selected items.
- Reply to any verification question from the same official email thread. Never send your password,M-Pesa PIN,or a one-time code.
We review requests by hand to prevent unauthorised deletion. Kenyan data-protection regulations require a response to an erasure request within fourteen days,and we aim to remove eligible public material without undue delay once verification is complete.
Account self-deletion
If your current GS app version provides Settings >Delete Account,you can start the request there. Follow the confirmation screen carefully and keep the confirmation message.
If that option is unavailable,or you only use the website,email the support desk instead. Uninstalling an app or deleting a browser shortcut does not delete data held on the service.
What we remove where applicable
After verifying your request,we remove or delist personal data that is no longer needed or authorised to be retained,which may include:
- Public profile listings,photographs,and member-submitted stories.
- Newsletter subscriptions and marketing preferences.
- Account data and support records that no longer have a legitimate purpose.
- Identity documents or temporary review files when their retention period ends.
What may be retained
Deletion does not require us to destroy data that must be retained for a legal obligation,a legitimate safety purpose,evidence,or the establishment,exercise,or defence of a legal claim.
- Transaction and accounting records required for lawful record-keeping.
- Limited safety,abuse,fraud,or ban records needed to protect members.
- Records needed to investigate a complaint,preserve evidence,or comply with a lawful request.
Retained records are restricted,protected,and used only for the purpose that justifies keeping them. Where appropriate,we delete,anonymise,or restrict their use when the retention need ends.
Delisting is different from account deletion
Removing a public profile stops it from appearing on the website,but it may not delete every account,transaction,safety,or support record. Tell us which outcome you want so we can process the request correctly.
If your information appears in a third-party search result or an external website,we can remove it from our own service but cannot control the third party’s index or records.
Other privacy requests
You can also contact us to ask about access to your personal data,correction of inaccurate information,objection to processing,restriction of processing,or a privacy concern. We may need to verify your identity before disclosing or changing personal information.
For a specific legal dispute or regulatory complaint,consider independent advice or contact the Office of the Data Protection Commissioner.
Keep your request safe
We do not charge for a genuine deletion request.We will never ask for your password,M-Pesa PIN,bank login,or a payment to erase your data. Anyone demanding money to remove your information is not following this process.
Use only admin@genuinesugarmummies.co.keand confirm that the address is spelled correctly before sending. Report impersonation through the Report Scam page.
Your privacy rights come first.This page explains our process and is not a substitute for the Kenya Data Protection Act,2019 or the Data Protection (General) Regulations,2021. The right to erasure has lawful exceptions,including legal obligations and preservation of evidence. See the Kenya Data Protection Actand the Data Protection (General) Regulationsfor the official text.