Hello! Welcome to Genuine Sugar Mummies. We want you to be completely clear on how our packages and payments work, so there are no surprises. Please take a moment to read our Refund Policy.

Non-Refundable Packages

Once you purchase a connection package and it has been successfully activated on your account, please note that it is strictly non-refundable. Our services involve connecting you with real, verified members, and once that process starts, we cannot reverse it. We encourage you to be absolutely sure before you pay for any package.

What If My Package Wasn’t Activated?

Sometimes technology acts up! If you have paid via M-Pesa but your package hasn’t been activated within a few minutes, don’t panic. Just reach out to Admin Mary G with your M-Pesa confirmation message, and we’ll sort it out immediately.

How to Request a Review

If you believe there was a genuine mistake with your billing (for example, you were charged twice for the same package), you can request a review of your case. All requests for a review must be made within 48 hours of the transaction. Any requests made after 48 hours will not be considered.

How Refunds Are Processed

If Admin Mary G reviews your case and approves a refund (e.g., in the case of a double charge), the refund will be processed directly as an M-Pesa reversal to the phone number used for the payment. This is to ensure transparency and security.

Need Help? Contact Us

For the fastest assistance with any payment issues or refund requests, please contact Admin Mary G directly on Telegram at @GSADMINMARYGAGENCY. We’re here to help you have the smoothest experience possible!